This accessibility statement applies to ​Kaltura​. ​Kaltura​ is a third-party application.

​​Kaltura​ is provided by ​Kaltura​ to King’s College London to ​provide video streaming capabilities, sharing of media and a hosting service on KEATS (King’s Moodle Virtual Learning Environment), the King’s Kaltura MediaSpace (KMS) platform and the King’s website​.

​​KMS (mediaspace) version 5.114.6, build 0​ ​[Publication date 23/09/2018]​

Using the application

Kaltura is run by King’s College London IT. There are some additional features that will assist many individuals to access and navigate the site. We want as many people as possible to be able to use, read and understand the content of ​Kaltura​.

This means that you should be able to:

  • Zoom in up to 300% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Skip to main content using keyboard navigation.
  • Navigate most of the website using speech recognition software.
  • Use all major screen readers, all of Kaltura’s product testing is conducted on JAWS over Chrome, NVDA over Firefox, and Voiceover over Safari.
  • Use keyboard shortcuts to navigate thorough or view Kaltura media and its functionality.
  • Use a range of devices to access Kaltura e.g. mobile phone, tablet or laptop.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this application is

Kaltura has been used for Teaching & Learning and promotional purposes since its launch in 2018, and we are aware that some parts of Kaltura are not fully accessible. The volume of content available presents difficulties in identifying and amending all the accessibility issues, including content without captions or transcripts, auto-generated captions with language errors and media content that does not meet current King’s standards.

We know some parts of ​Kaltura​ are not fully accessible:

  • ​​Some elements are not accessible to users when navigating King’s KMS using a keyboard.
  • ​In the Kaltura Video Editing Tool, several controls related to customizing questions are not keyboard accessible.
  • ​Also some elements to add or randomize questions and the capability to rearrange questions relies on drag-and-drop mouse usage that is not supported for keyboard use.

For more information the accessibility of the Kaltura players and KMS, see the Voluntary Product Template (VPAT) dated June 2023 on the Accessibility of Kaltura Products webpage.

Feedback and contact information

If you find any problems not listed in this statement or think we’re not meeting accessibility requirements, email

If you need information on this application in a different format like accessible PDF, large print, easy read, audio recording or braille, email

We will consider your request and get back to you in 7 days.

If you need to escalate your issue further, contact Lorraine Kelly, Director of Equality, Diversity & Inclusion, via You can expect an acknowledgement of your issue within 7 days and a full reply within 14 days. If your complaint raises complex issues that cannot be answered within 14 days, we will keep you informed of progress until we can fully respond.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this application’s accessibility

King’s College London is committed to making this application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We work to achieve and maintain Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, but it is not always possible for all our content to be accessible.

Compliance status

This application is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to ​the non-compliances​ listed below.

Non-accessible content

​​Kaltura​ is provided by a third party supplier which means that some aspects of accessibility are outside our immediate control.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The below list are some elements that are partially accessible in the King’s Kaltura Media Space (KMS), following the Siteimprove accessibility checker audit.

  • 1.1.1 Non-text Content: Some elements need text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.
  • ​1.3.1 Info and relationships: Several elements require correct coding to reinforce relationships and information conveyed through the presentation.
  • ​1.4.5 Images of text: In all visual presentations, text is used to convey information rather than images of text.
  • ​1.4.6 Contrast (enhanced): Visual presentation of text and images of text has a contrast ratio of at least 7:1.
  • ​2.2.1 Timing Adjustable: Ensure that users are provided enough time to complete tasks.
  • ​2.4.3 Focus order: Ensure that elements receive focus in an order that allows for a logical tabbing sequence?
  • ​2.4.4 Link purpose (in context): Provide descriptive names or context for all links.
  • ​3.2.2 On input: Missing button in form, warning to be issued to users.
  • ​3.3.1 Error identification: Provide descriptive notification of errors.
  • ​3.3.2 labels or instructions: Provide labels or instructions for inputs.
  • ​4.1.1 Parsing (obsolete and removed): Create web pages according to specifications, ensuring element IDs are unique.
  • ​4.1.2 Name, role, value: Give all components correct names, roles, states and values.

Disproportionate burden

​​At this time, we have not made any disproportionate burden claims.​

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix ​PDFs or other documents that have been added as an attachment to some media items.​

Any new PDFs or Word documents we publish centrally will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we are doing to improve accessibility

King’s College London are working with ​Kaltura​ to fix or provide alternatives for all issues that are we are made aware of or are identified by our internal testing and auditing processes.

Platform-specific action plans to ensure accessibility will be developed by specialist action groups within King’s, include:

  • ​Ensuring that all media uploaded to the King’s Kaltura MediaSpace (KMS) or KEATS for educational purposes has Automated Speech Recognition (ASR) captions & transcriptions generated. Immediate access to the machine-based captions (70-85% accuracy) and a “Do It Yourself” Captions Editor for increased fidelity can be used to correct captions/transcripts before making them available to learners.
  • Regular meetings between IT and the faculty Media Services Advisory Group members ensure issues or concerns are passed on to the vendor and dealt with in a timely manner, along with working with Diversity & Inclusion on future projects to improve the system.

Preparation of this accessibility statement

This statement was first prepared on ​10th February 2021​. It was last reviewed on ​23rd November 2023​.

This application was last tested on ​28th October 2023​.

The test was carried out by ​the Education Applications team in the Information Technology department​.

We tested: