Kaltura is the brand name King’s uses for its video streaming, sharing and hosting service on KEATS (King’s virtual learning environment), the King’s Kaltura MediaSpace platform and the King’s website. Our aim is to ensure as many people as possible can access Kaltura and its functionality to view and understand the content, and we continue to work towards this.

Using Kaltura

Kaltura is run by King’s College London IT. There are some additional features that will assist many individuals to access and navigate the site.

For example, that means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Skip to main content using keyboard navigation.
  • Navigate most of the website using speech recognition software.
  • Use screen readers such as JAWS and VoiceOver.
  • Use keyboard shortcuts to navigate thorough or view Kaltura media and its functionality.
  • Use a range of devices to access Kaltura e.g. mobile phone, tablet or laptop.

Technical information about Kaltura accessibility

King’s College London is committed to making Kaltura accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. We work to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all content to be accessible. Kaltura has been used for teaching & learning and promotional purposes since its launch in 2018, and we are aware that some parts of Kaltura are not fully accessible. The volume of content available presents difficulties in identifying and amending all the accessibility issues, including content without captions, auto created captions with errors and media content that does not meet current King’s standards. In the Kaltura Video Editing Tool, several controls related to customizing questions are not keyboard accessible, including the elements to add or randomize questions and the capability to rearrange questions relies on drag-and-drop mouse usage that is not supported for keyboard use.

Video captions or transcripts

Large amounts of the media content added to Kaltura has no caption or transcription options associated with them. The auto caption offered within Kaltura can be activated, but it is not always accurate and viewers should be aware of potential errors.

There is the option to print out the captions, but this document is not formatted and, if related to auto captions, may not be accurate. Human grade captions and transcriptions are available for some educational content in KEATS.

In September 2020, King's approved funding for the Captioning and Transcriptions Project and this group, with Education Applications, has successfully supported the creation of human captioning within Kaltura. Work continues on the provision of transcripts, along with working with the vendor to improve machine caption accuracy.

What to do if you can’t access parts of Kaltura

If you need information on Kaltura in a different format like accessible PDF, large print, easy read, audio recording or braille email diversity@kcl.ac.uk.

We will consider your request and get back to you in 7 days.

Reporting accessibility problems with Kaltura

We are always looking to improve the accessibility of Kaltura. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements please email diversity@kcl.ac.uk.

Escalation procedure

If you need to escalate your issue further, contact Sarah Guerra, Director of Diversity & Inclusion via diversity@kcl.ac.uk. You can expect an acknowledgement of your issue within 7 days and a full reply within 14 days. If your complaint raises complex issues that cannot be answered within 14 days we will keep you informed of progress until we can fully respond.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

How we tested this website

This website (https://media.kcl.ac.uk/) was last tested on 1st October 2020. The test was carried out manually by Charles Kasule from the Education Applications in the IT Services team in King’s College London. We tested:

What we are doing to improve accessibility

King’s College London has convened a college-wide action group to address the accessibility of its digital information and actions are currently being undertaken around:

  • Assessing, prioritising and improving the accessibility of the 100+ digital platforms in use at King’s and highest priority is being given to those holding student teaching materials;
  • Improving the accessibility of online teaching materials;
  • Ensuring all future purchases or development of digital platforms are accessible;
  • Ensuring that all future teaching materials being developed and uploaded are accessible.

Platform-specific action plans to ensure accessibility will be developed by specialist action groups within King’s, but include:

  • Ensuring that all media uploaded to the King’s Kaltura MediaSpace (KMS) or KEATS for educational purposes has the correct captions/transcripts available with them.
  • Regular meetings between IT and the faculty Kaltura super users, to ensure issues or concerns are passed on to the vendor and dealt with in a timely manner, along with working with Diversity & Inclusion on future projects to improve the system.

This statement was prepared on 10th February 2021. It was last updated on 1st March 2021.